Refund Policy

At our Cakes Shop, we take pride in crafting high-quality, freshly baked goods that are made with care, precision, and premium ingredients. We aim to provide every customer with a delightful experience, whether it's for a birthday, wedding, celebration, or a simple treat. While we strive for perfection in every order, we understand that concerns may arise, and we have established a refund policy to ensure fairness for both our customers and our kitchen.

Due to the perishable nature of cakes and baked goods, we do not offer general refunds once an item has been prepared or delivered. However, if a cancellation is requested at least 3 days prior to the scheduled pick-up or delivery, we may offer a full refund. This allows us time to adjust inventory and minimize waste.

Custom cake orders, which include personalized messages, special designs, or unique flavors, are non-refundable once production has begun. These items are crafted to individual specifications and often require specialized ingredients or time-intensive decoration. If you need to cancel a custom order, please notify us no later than 72 hours in advance to qualify for a partial refund, depending on the stage of production.

Non-Refundable Items

• Cakes or baked goods that have already been picked up or delivered.
• Products damaged after they leave our premises or after delivery is completed.
• Items with complaints made more than 24 hours after receipt.
• Customized orders unless there is a proven quality or production error on our part.
• Products that have been partially or fully consumed.

If you are dissatisfied with your cake or order for any reason related to quality, taste, or presentation, we encourage you to report the issue within 24 hours of receipt. We may request a photo of the product and a detailed explanation of the concern. If we determine that the complaint is valid and the product did not meet our usual quality standards, we may offer a partial refund, store credit, or replacement at our discretion.

For cancellations made within 3 days of the scheduled pickup or delivery time, a refund is not guaranteed. This is because most cakes require preparation well in advance, and ingredients or labor may have already been allocated. In some cases, a partial refund or credit may be issued depending on how far along the order is in production.

Refunds, once approved, will be issued to the original method of payment. Please allow a few business days for the transaction to be completed, depending on your payment provider.

To help avoid misunderstandings, we recommend reviewing all order details carefully at the time of purchase, including cake flavors, sizes, design notes, allergen information, and pickup/delivery schedules. We are always available to clarify any questions you may have prior to finalizing your order.

By placing an order with our Cakes Shop, you agree to the terms outlined in this refund policy. Our goal is to ensure every customer leaves with something sweet and satisfying, and we thank you for supporting our bakery.